UK Domains - Complaints and Escalation Process

If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us at [email protected] with as much detail about the abuse. We will investigate your complaint immediately.

We like to think we get it right all the time, every time. However, in the event that you don’t agree, we would like you help improve our service; we value feedback and, if you wish to make a complaint about a service you have received, please submit an email to us at [email protected]   including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.

The registrant of a .uk domain, may escalate the complaint further to Nominet UK. The registrant of a domain, must first have taken reasonable steps and effort to resolve a complaint directly with Domain Registrar OÜ. The registrant must allow Domain Registrar OÜ a reasonable time to investigate and resolve any complaint prior to escalation to Nominet UK.

Nominet UK's Registrar complaint procedure can be found here: http://www.nominet.uk/resources/complaints/#registrar

  • 28 Users Found This Useful
Was this answer helpful?

Related Articles

How to renew your domain?

Our system will automatically let you know when it's time for renewal in advance and in same...

Policies for .FR domains

Afnic has published several practical legal documents to help you with your day-to-day activity...

What can you do if you have forgotten to renew your .FR domain name and someone else has registered it?

We do our best to notify you to renew your domains by sending reminders periodically once the...

What is My EPP Code or Authorization Key?

An EPP code is an authorization key provided by your old registrar and required by your new...