UK Domains - Complaints and Escalation Process

If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us at support@domcatch.ai with as much detail about the abuse. We will investigate your complaint immediately.

We like to think we get it right all the time, every time. However, in the event that you don’t agree, we would like you help improve our service; we value feedback and, if you wish to make a complaint about a service you have received, please submit an email to us at support@domcatch.ai   including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.

The registrant of a .uk domain, may escalate the complaint further to Nominet UK. The registrant of a domain, must first have taken reasonable steps and effort to resolve a complaint directly with DomCatch. The registrant must allow DomCatch a reasonable time to investigate and resolve any complaint prior to escalation to Nominet UK.

Nominet UK's Registrar complaint procedure can be found here: http://www.nominet.uk/resources/complaints/#registrar

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